Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ShifaCup, ordering, delivery, and getting the most from your cupping therapy at home.
About the Product
How does ShifaCup work?
ShifaCup uses controlled vacuum suction combined with built-in heat and red light therapy to lift skin and underlying tissue, increasing blood flow, releasing muscle tension, and supporting recovery. The device is fully electric — no fire, no glass cups, no mess.
What does cupping help with?
Cupping is widely used for back, shoulder, and neck pain, post-workout muscle soreness, tension headaches, poor circulation, cellulite reduction, and as a modern method of practicing hijama. Many users also report deep relaxation and stress relief.
Is it safe?
Yes — when used as directed. ShifaCup features adjustable suction so you can start gentle and increase intensity gradually. Avoid use on broken, irritated, or sunburned skin. Consult a medical professional if you are pregnant, on blood thinners, or have a chronic condition.
Will it leave marks?
Cupping naturally produces temporary circular marks where the suction is applied. These are not bruises in the traditional sense — they are surface capillary responses and typically fade within 3-7 days. Lower suction levels produce lighter marks; higher suction produces darker, longer-lasting ones.
How long does the battery last?
A full USB charge powers approximately 30-40 sessions of regular use. Charging takes about 2-3 hours.
Can I use it for hijama?
Yes — ShifaCup is widely used by people practicing hijama at home. The cordless, hygienic design and adjustable suction make it especially well-suited to a modern hijama routine.
Ordering & Delivery
Do you deliver across all of Lebanon?
Yes. We deliver everywhere in Lebanon — Beirut, Mount Lebanon, North, South, Bekaa, and Nabatieh — completely free.
How long does delivery take?
Beirut and Mount Lebanon: 1-2 business days. All other regions: 2-4 business days.
How do I pay?
Cash on delivery. You only pay when your ShifaCup arrives. No card or upfront payment required.
Can I track my order?
Yes — you'll receive a tracking email once your order ships. You can also email shifacuplb@gmail.com anytime for an update.
Returns & Warranty
What if I don't like it?
You have 14 days from delivery to return your ShifaCup, unused and in original packaging, for a full refund. See our Refund Policy for details.
What if it arrives damaged?
We replace damaged or defective products free of charge within the first 30 days. Email us with photos and we'll send a replacement immediately.
Care & Use
How do I clean ShifaCup?
Wipe the cup attachments with rubbing alcohol after each use. Wipe the device body with a damp cloth. Do not submerge in water.
How often should I use it?
Most people use ShifaCup 2-4 times per week, with at least 24-48 hours between sessions on the same body area. For pain relief, daily short sessions are also fine on different muscle groups.
Still have questions?
Email shifacuplb@gmail.com — we respond within 24 hours.